How to Reset Your mail.com Password

You can usually recover a mail.com password yourself in a couple of minutes — as long as your account has a contact email address or mobile number saved, and it’s still current.

Check your browser first

Your browser may still have the password saved. If you changed it recently, the browser might also be filling in the old one — update the saved password before you start recovery.

Recover your password

1. Start the usual mail.com login: click the log-in button at the top left, then Forgot password? (After a wrong password, the “Please try again” window also offers Recover password.)
2. Enter your email address, complete the Captcha and click Continue.
3. Choose one of the options shown — only the ones you’ve set up appear:
   • Via contact email address — click Send, then follow the link in the email to reset your password.
   • Via text message — click Send, and a recovery code is texted to your saved number.
4. Set your new password.

No contact email or phone saved?

Click None of the above and follow the instructions. mail.com says that without saved contact information — or if it’s out of date — it can’t reset your password immediately; its customer service may be able to help. Security questions are no longer available: mail.com phased them out at the end of 2023.

If you use two-factor authentication

Lost your authenticator app? During password recovery you’ll be asked for your secret key — the PDF you saved when you set up two-factor authentication. Enter it and two-factor authentication is switched off, so you can get back in. Turn it on again afterwards under My Account › Security Options.

Can’t find the key? Search your computer, including the Downloads folder, for a PDF named “Secret Key”. If it’s really gone, you can contact mail.com’s Help Center to verify your identity — mail.com warns this can be difficult and take some time, precisely because two-factor authentication protects the account.

After you reset

• If you reset because you think someone else got in, check your recovery options, your filter rules, Mail Collector and any alias addresses for changes you didn’t make. See mail.com security.
• Update the password wherever it’s saved — your browser and the mail.com Mail app.