How to Log In to Mailfence

Mailfence is strict about one thing at login: you sign in with your username or your primary email address, never with an alias — even an alias you send mail from every day. Most "wrong password" problems at Mailfence turn out to be that. New to Mailfence? See creating a Mailfence account.

Log in on the web

1. Go to mailfence.com and choose to sign in. On a phone, the sign-in fields are behind the three bars in the top-right corner.
2. Enter your username or primary email address and your password.
3. If you've set up two-factor authentication, enter the code from your authenticator app — or a backup code if you don't have the phone.

If the username or password field turns red, Mailfence is telling you that one of the two is wrong. Check the username, then the password.

If the login doesn't work

Mailfence treats a password reset as the last resort, so work through these checks first — a reset won't help if the real problem is an alias, a password manager or the browser.

• Password manager not working? If auto-fill reports invalid credentials, copy and paste the username and password into the fields yourself.
• Browser trouble: clear the cache and restart the browser, make sure JavaScript, cookies and session storage are enabled, try a supported browser, and switch off extensions that might interfere.
• Account unused for months: free accounts are suspended after 7 months without use and deleted 5 months after that. See Mailfence troubleshooting for suspended and locked accounts.
• Forgotten password: use the password lost function — see resetting your Mailfence password.
• Forgotten username or primary address: email Mailfence support from the reset/notification address you registered with.
• Still locked out: email Mailfence support with your account username.

Logging in from Thunderbird, Outlook or a phone app

Connecting another email program uses IMAP, POP and SMTP, which are paid-plan features at Mailfence. Log in to the program with your primary address or username, not an alias. Two-factor authentication doesn't cover these connections, so Mailfence recommends a service-specific password for each program instead of your main password. Server names and ports are in Mailfence server settings. On a free plan, use the website or the Mailfence mobile app instead.