How to Reset or Change Your Mailfence Password

Mailfence resets a forgotten password through one route only: a link sent to your reset/notification email address — the outside address you gave when you signed up. If that address is set up and you can still open it, a reset takes a couple of minutes.

Reset a forgotten password

1. Go to Mailfence's password reset page at mailfence.com/en/password_reset/ (the "password lost" option).
2. Enter your Mailfence username or primary email address.
3. Enter your reset/notification email address.
4. Open the email Mailfence sends to that address and follow the reset link to set a new password.

Before you reset, make sure the password really is the problem: if the sign-in fields turn red, check that you're using your username or primary address rather than an alias. See logging in to Mailfence.

If you can't use the reset address

• Forgotten your username or primary address? Email Mailfence support from the reset/notification address you registered with.
• Still locked out? Email Mailfence support with your account username. Unlocking can involve extra identity checks.

Once you're back in, make sure the reset/notification address is one you'll keep — it's the account's lifeline. Mailfence also sends anti-abuse checks and notifications such as billing messages there, so an address you no longer read means missed warnings as well as a harder reset. You can change the reset/notification address at any time.

Change a password you know

1. Sign in at mailfence.com and open Settings.
2. Go to Account → Security.
3. Enter your current password, then the new password twice, and click Save.

Choosing the new password

Mailfence's advice is a unique, strong password — ideally a passphrase, a random sequence of words that's easy for you to remember. It points out that a keyboard pattern like qazwsxedc can be cracked in less than a second.

Email programs

If Thunderbird, Outlook or a phone app signs in with your main password, update it there too. Mailfence also lets you create service-specific passwords under Settings → Account → Security: Services access, so a single program can be revoked without changing the main password — see Mailfence security.