How to Sign In to Zoho Mail

Zoho Mail is part of a single Zoho account, so you sign in once and the same session works across Zoho's other apps in that browser. Personal users can sign in with either their email address or the mobile number they registered; organisation users sign in with the address their administrator created.

Sign in on the web

1. Go to mail.zoho.com.
2. Enter your Zoho Mail address. Personal accounts can use the registered mobile number instead.
3. Enter your password.
4. If multi-factor authentication is on, approve the prompt in the Zoho OneAuth app or enter the code from your authenticator app or SMS.

Once you're signed in to one Zoho app in a browser, the others open in new tabs without signing in again.

First sign-in to a work (organisation) account

If your company set up your mailbox, sign in for the first time with the password your administrator gave you, then change it under your account's Security settings at accounts.zoho.com. Administrators manage the organisation from the Mail Admin Console at mailadmin.zoho.com, also reachable from the Control Panel link in their profile.

Zoho's regional data centres

Zoho hosts accounts in separate regions — the US, EU, India, China, Australia and Japan. An account lives in one of them, and its server names can differ by region. If you see “Email address belongs to a different deployment region” while setting up a domain or address, it already exists in another data centre: use a different address or domain, remove it from the other region, or keep using the region it's in. If you're not sure which region your account is in, Zoho asks you to contact support@zohoaccounts.com.

Sign in from Outlook, Apple Mail or another email app

Other email apps connect over IMAP, and three things have to be in place:

• IMAP access must be on — in Zoho Mail, Settings › Mail Accounts, select your address and tick IMAP Access. Newly created Free-plan accounts don't get IMAP or POP access.
• Use an app password if multi-factor authentication is on: generate one at accounts.zoho.com under Security › App passwords. See Zoho Mail security.
• Use the right servers — they depend on your plan and region. See Zoho Mail server settings.

If you created your Zoho account by signing in with Google, Yahoo or Facebook, webmail works without a separate password, but IMAP, POP, ActiveSync and forwarding need a Zoho password. Create one with Forgot Password at accounts.zoho.com.

When sign-in fails

• Forgotten password: click Forgot Password on the sign-in page — see resetting a Zoho Mail password. Organisation users who can't reset it themselves need their administrator to do it.
• “Invalid Email Address”: your mobile number may not be verified yet. Sign in with the mobile number to reach the verification page.
• Typed the wrong mobile number at sign-up: sign in at mailadmin.zoho.com using the wrong number as the username and your sign-up password, then follow the prompt to update the number and verify it.
• Signed in, but mail isn't working: see Zoho Mail troubleshooting.