Par avion · independent email help
Step-by-step guides for every provider — login, server settings, security and recovery. Checked against the source, corrected when things change.
65 guides 14 providers Guides checked against official sources
Where shall we start
Signing in, creating an account, and finding your way around.
10 guides
IMAP, SMTP and POP3 details for connecting any mail client.
40 guides
Passwords, two-factor authentication, and app passwords.
10 guides
When mail will not send, will not arrive, or will not sync.
5 guides
Addressed to
The help desk edit
The fixes readers need most, arranged like a useful front page—not a wall of identical boxes.
Sign in to GMX on any device, tell gmx.com and gmx.net apart, and work out what is wrong when a mail app fails but the website works.
6 min read Read the guide →
Tuta Security
7 min read
Tuta Password Reset
8 min read
Tuta Troubleshooting
What to check when Tuta will not load, send, receive, search or notify—and how to tell a local problem from a wider outage.
12 min read
Tuta Login
Sign in to Tuta on the web, desktop, mobile or Thunderbird. Fix rejected passwords, 2FA codes, approval holds and deleted-account errors.
8 min read
Tuta Sign Up
Signing up takes a minute — but two things catch people out: the recovery code you can never retrieve again, and the approval hold that stops your new address working.
8 min read
Editorial standard
Provider documentation first. Material changes are reviewed and corrected. No invented fixes, fake urgency or support-number scams.
Read our process →01
Server settings and account behaviour come from each provider’s own documentation, not from other guides.
02
Guides are reviewed against provider documentation and corrected when requirements, settings or account behaviour change.
03
Where recovery genuinely is not possible, we say so — rather than sending you round a loop that cannot work.
04
We never publish a “support hotline”. Every one you find elsewhere is a scam, and we explain how they work.
